The big news today is AOL turning Netscape.com in to a Digg clone. Smart idea? One of the top stories is an audio file of a customer calling AOL and trying to cancel, the story below it points out that AOL just copied Digg. One thing I’ve learned in my years online, if you are shoveling BS to your customers and you have a public forum be prepared to do some intense moderation & banning. This really is nothing new, what is new is giving users control of the dominant content on your front page.

(update: You can currently see this in action on http://www.beta.netscape.com/.)