It has been a busy past few weeks, I am a little behind on my writing. Yesterday afternoon I cracked open Ray Kurzweil’s new book “How to Create a Mind.” As expected, it is full of absolutely brilliant and well articulated writing. A blog post for that book is upcoming, so I wanted to clear this long overdue one out of my brain first.

About Borrowing

Debt — it is the ability to consume, at once, something that should take an individual a far greater time period to reach the ability to consume. Debt can be assumed by transferring another individual’s wealth or through thin air, aka fractional reserve lending (functionally we should consider fractional reserve lending as involuntary lending on behalf of all participants in a specified monetary system.)

Because of the nature of debt, and the ability to spend something one really does not have, it creates some very unique economic behaviors. Namely, it allows for over consumption.

Value Inflation

This has a very direct impact on online advertising. As an example, a consumer whose liquid purchasing power may be $75 suddenly jumps to $25,000. What does that mean? The baseline value of what should be marginal inventory suddenly moves up to a more premium level. In some instances, that premium level exceeds the value of a well off consumer.

The specific market I am thinking of here is for profit education leads. A consumer with almost nothing to their name suddenly is capable of purchasing a product worth tens of thousands of dollars.

Wipe the drool off your face, as the market based nature of the online advertising (and the relationship requirements with the schools) doesn’t leave much low hanging fruit. However, web site publishers in general benefit from advertisers targeting $100+ CPAs from their otherwise “broke” visitors.

Market Distortions

There is a big downside to this. A consumer’s ability to take on this debt saps their ability to spend in the future. The nature of interest means they will have less than they borrowed to spend in the future. Disturbingly, many consumers don’t understand this. When taking in to account interest, late payments, and penalties, $10,000 of debt can easily triple or quadruple. That means a consumer who purchases something expensive today will be purchasing much, much less in the future.

Before for profit education, online mortgage leads filled a similar niche. Consumers were buying something very expensive. Much like for profit education, it was in hopes that they would make even more money in the future. Unlike for profit education, mortgage incurred debt may be discharged in bankruptcy.

Whether it is content farms or complex incentivized offer schemes, debt driven consumption adds fuel to online advertising growth. While this increases revenues in the short term, as consumers are drained, in the long term it should reduce revenue from that segment.

Shouldn’t the money just flow right back?

One of the assumptions in government policy that both allows and encourages reckless borrowing is the belief that the money simply flows in a virtuous circle.

During the cycle of spending, the $10,000 a consumer borrowed went to multiple people. A big chunk went to an ad network — say Google, some went to a lead aggregator, a big chunk went to the for profit school, another chunk went to the faculty, some to vendors, and so on.

This money should simply just flow back through the economy. In practice, it does, but not “simply.” In a global economy it could take a very long time for $1 you spent in the United States to return back to you.

However, there is a bigger problem:

Debt Distortions Create Waste

Economic activity is generally divided in to three areas – consumption and investment and savings. If I consume, I use something. If I invest, I “consume” resources in such a way that should return its value to me, and more, in the future. If I save, I sit on the money, or assets, preventing anyone from consuming them.

These words are tossed around loosely. I believe that many things that are being classified as savings and investment are in fact consumption. That is, they are the destruction of value rather than the creation of it.

If I, a saver, “invest” my money by lending it to a borrower with minimal income who purchases a vastly overpriced home, and that borrower goes bankrupt, did I really invest my money, or did I simply transfer it for consumption?

As money “saved” in a bank account is “invested” by the bank, we must question the nature of “savings” as well.

What if I knew with certainty that the borrower is simply consuming what I give them, immediately, and their ability to pay me back is based on borrowing more money from other people?

The nature of fractional reserve lending allows debt-driven consumption beneficiaries to use debt on their own to leverage themselves in to a larger market position. Competitive capitalism often means if a company doesn’t use large amounts of debt they can not even become a meaningful market participant.

This was demonstrated spectacularly when the mortgage market went bust. Investment banks in particular used huge amounts of leverage to magnify their profits. Without that leverage, they would have been a fraction of the size.

As such, debt impacts all participants. Investors allocate assets, owned or borrowed. Employees redirect their careers and skill sets. Web site publishers shift their resources to emphasize areas that the debt driven cash flows to. Then, when the bubble deflates, many participants find they have over-allocated themselves to an area worth much less. In some cases, participants whose leverage demanded continued market growth simply go bankrupt.

Proceed With Caution

By treating debt as gasoline, market participants can use it to extract value for themselves without risking their own solvency.

When one market or another ends, it creates new pockets of opportunity online. When a group of strong inventory bidders exit, suddenly a different business model suddenly may become profitable for that particular segment or channel.

As such, I do not view boom or bust cycles as “all in” or “out.” Rather, they provide opportunities to re-calibrate or pivot your existing businesses.

The nature of excessive debt is certainly not a virtue. Perhaps much of the most brazen, and possibly irreversible, damage to the earth’s ecosystem can be attributed to rapid and consequently careless industrialization driven by government subsidized debt. From this party of gluttons little but trash heaps will remain. Without the fuel of debt, industrialization would occur in a slower manner, allowing for more thoughtful planning both by the builder and environmental regulators. (Anyone who has lived in a condominium or home built during the last real estate boom can attest to the shoddy craftsmanship which occurred, though it was not universal.)

As cautious participants, we should view debt driven markets as a tool to re-allocate wealth to that which create long term value. The hyper deflationary nature of information technology leads me to believe that a future of sustainable consumption, which does not require destructive debt, is very possible.

As a young child I had a pretty good idea of what the future should be like — less and less work. No one liked work or school, they liked to relax and play. After a few more years of early formal education, that idea faded away for a while.

It is pretty clear to me that this is indeed the direction we are headed in. Despite the vast libraries of government policies, past and present, aimed at minimizing unemployment — most people don’t want to work! With exceptions, work is a means to an end, to a broader lifestyle aspiration. The good, and bad, news is that the market for human labor will continue to face pressure from technology, and eventually, it will vanish.

Consider a business, Uber, one of my favorite iPhone apps. Uber strips a vast amount of waste from the transportation process. I take out my phone, see a map and an estimate of how quickly a driver can reach me. I make the decision right then if that time is acceptable to me and either call the car or go do something else. To call the car I press a single button, and watch the map update until it arrives. I tell the driver where I am going, and when we arrive I get out and that is it.

The other alternatives for transportation are vastly more complicated than this – from parking and maintaining a car in a dense urban environment to having a personal assistant call a town car dispatcher a day or two ahead of time (and having a driving swipe the credit card with one hand as he drives with the other.) In terms of $ Uber is a little expensive, in terms of time and effort nothing is cheaper.

Uber, and similar services, will continue to innovate. Prices will drop. Eventually drivers too will be stripped from the equation either because of price or law (prediction: 100% human operation of a vehicle on public roads will become illegal in 10 years or so, depending on your country of residence.)

Creating a waste-stripping business is difficult. You have to be really good at what your doing. You have to be new, because waste stripping, in a legacy business, means cannibalizing existing revenue streams for smaller ones.

The end goal of waste stripping is for you and your customers to do as little work as possible. With this philosophy in mind, you will question every extra button and check box on your mobile app. People who don’t believe this do not design things this way. Someone who asks, how do we create more jobs even if they are unnecessary, rather than how do we avoid wasteful ones, will struggle with designing efficient systems and interfaces.

If you don’t know what direction to take your business, pick the inevitable, stripping waste.

Coming soon, business models that make money by adding waste..

As internet publishers seek to increase their revenue the easiest choice is often: more ads.

Google has replaced enough of their search results with paid listings that their search engine now resembles more of a pay-for-placement yellow pages than an advanced search engine.

Google is hardly alone here. Below I have an example of a news web site, CBS San Francisco. The amount of ads relative to content is so overwhelming one wonders if it is even worth reading the news.

Indeed, many news web sites today have more in common with porn than first rate journalism (Gawker even likes to embed hardcore porn in their stories, I’ll leave the links omitted here.) I have run across a few instances where TV news sites have had multiple videos auto play on page load. Others have on exit pop unders. In the example below, CBS San Francisco is publishing non-labelled advertisements delivered by OutBrain (I doubt we will see the FTC to hand multi-million dollar fines out to AARP and ExxonMobile for publishing non-labeled advertorials.)

Screenshot I jacked off the official site because I’d have to blur out half of my own geckboard set up

In the past few years my business has gotten a lot more complicated. With so many servers, sites, advertisers, and ad campaigns it gets really hard to track what the heck is going on.

When a server goes down you notice (an SMS alert from a tool such as Website Pulse, Monitive, or Pingdom lets me know instantly.) When we change something with how a site functions, sometimes the more subtle changes aren’t noticeable. We’ve put lots of checks in place but problems still occur.

One way to stay on top of things is to use a dashboard. Its kind of like a Bloomberg terminal of just stuff from your own company. You take a dedicated monitor and slap up a screen full of all of the important metrics you need to keep an eye on. Examples of use would be how much money you’ve spent on your advertising accounts today, unique users who have visited by email, conversion rates for new user registrations, and total gross purchases by customers.

I have been experimenting with Geckboard for about a week or two here. Its running on a dirt cheap 27″ Korean IPS I picked up off eBay. With one glance I can tell if we are on track for the day, or if some particular metric is off.

Geckoboard has easy to use plug ins for popular web services. All you have to do is plug in your account info and it pulls the data you want out and sticks just it on your screen.

For internal systems or tools that aren’t supported with their plug and play widget system, you just need to populate a simple XML feed. If you use Google Analytics or Mixpanel, you may be able to just feed the data through those accounts.

Figuring out exactly which metrics I need to watch moment to moment will take some trial and error. But, I’ve already had a couple of instances where I caught a mistake before it became a problem thanks to this thing.

Oh yeah, and its $19 a month for 20 connections/widgets — much more than that and your showing yourself way too much data to be useful anyways.

Here is a new service I have been testing out — CloudFlare. It gives you DNS, a global CDN, hacker/spammer/threat blocking, and some basic analytics, for free. If you run a web business you know you can spend thousands of dollars a month on that stuff.

The catch? If you want some additional features to speed up & protect your site it costs money. As far as they are advertising right now, there their free plan continues for unlimited domains and bandwidth. Even if it doesn’t last forever, that’s a pretty good deal.

Besides some VC funding, this makes sense for them because of all of the data CloudFlare gets from having more sites in their system. More data = identifying threats quicker.

I’ve noticed startups with varying levels of freemium plans. Some have low thresholds of use, other are gimped so badly they look like interactive advertisements.

Setting up a few sites on here was pretty easy. CloudFlare attempts to copy your existing DNS setting so you don’t have to manually enter them. I say attempts because it got the DNS setting for Webpublishingblog wrong (other sites so far have been ok.)

If your paying a lot for some clunky 1999 era DNS system or an expensive CDN, check it out. Here is a screenshot of their analytics page:

I’m back!

I launched Web Publishing Blog 7 years ago. I was a lot younger. I knew what direction I was going in, but not quite how to get there.

Billions upon billions of ad impressions and tens of millions of dollars later (most back in the pockets of other publishers, and ad networks, more or less unfortunately), I’ve got a pretty good idea whats going on.

Before this blog was all about ideas, most pretty big. Now its going to be about tools that make your business faster and more profitable.

Never before have I been so excited about the fantastic technologies available to web developers. 7 years ago things sucked. Most of the powerful tools out there fit in the “old school” category. Today, the best of the best tools are produced by well funded start ups. Even their premium prices are borderline free.

Old School:

  • Clunky
  • Organizational Bureaucracy
  • Annoying sales-rep parasites
  • Year long contract terms
  • Stale features
  • Shit breaks all of the time
  • Owner is a redneck (or whatever slur that describes someone just trying to screw you out of your money)
  • New School:

  • Totally free up to X usage
  • No contract
  • Continually updated
  • Smart people actually run everything
  • You can talk to the owner
  • More coming soon..

    A recent piece in the NY Times, You for Sale: Mapping, and Sharing, the Consumer Genome about database marketing monster Acxiom revealed such scary facts such as “..its database contains information about 500 million active consumers worldwide, with about 1,500 data points per person.”

    Acxiom may well have 1,500 data points on 500 million individuals, but Facebook has infinite data points on 900 million individuals.

    Consider the following:

    1. Facebook deletes no data.
    2. Facebook records data about you based on your activity on third party sites.
    3. Facebook uses face recognition to ID you in photos (they just bought Face.com)
    4. Facebook knows who all your friends are. If you’ve installed Facebook Messenger on your phone, they also know what you’ve been talking about (refer back to point 1)
    5. Third parties are handing over boatloads of their data on you to Facebook for any number of reasons.
    6. Facebook did all of this before an IPO that gave them billions of dollars in cash.

    As consumers get sharper, marketers get more effective (or they go out of business.) How do marketers get more effective? By custom tailoring messages to a precisely targeted individual.

    One wonders, if the marketer knows more about a person than the person knows about themselves, does this become exploitation? In the earliest days of Facebook’s ad platform clever marketers targeted “engaged” women with ads such “Muffin top too big to fit in the dress?” While distasteful, the ad copy in itself certainly fell within the guidelines of US law.

    Will consumers become suspicious about messages that coincidentally mirror every fear they have on a given day, or hour? If the current state of political marketing tells us anything, no. Quite the opposite, consumers will love it.

    Perhaps Facebook’s greatest weakness is too much information. While Acxiom has a great deal of data about an individual, harvested from credit card statements, bank account ledgers, and grocery store savings cards, Facebook has the platform to deliver targeted messages to a consumer instantly. This is bound to change.

    I imagine a future where cameras are everywhere, retailers receive live data feeds about you in exchange for telling Facebook where you are. What you like, where you eat, where you shop, what you bought, what you told your friends about, all available for sale in one centralized platform. But, unlike traditional “list brokers” Facebook is smart, and “for sale” means an opportunity to target you with a message, not to download that data. Even today Facebook relies on the business model of free data in, targeted advertising out.

    Facebook is still in its infancy. The only question is if Facebook will be the one to accomplish this, or will it be Apple, Google, or Amazon instead. Yet, Facebook is already doing this and has been for years. With the death of Steve Jobs, Mark Zuckerberg now stands as the strongest individual leader in Silicon Valley. He has no interest in reigning in his goals. At 28, he has another two to three decades of going full steam ahead left in him. You better get used to Facebook.

    I can’t be the only one that is getting sick of Firefox’s relentless updates breaking plugins.

    Unfortunately for Firefox, their outcome is almost certain. Between Android on mobile and Chrome on the desktop, Google’s trajectory indicates a near certain domination of the browser market share. If Firefox’s user experience continues to be a let down to users, will anyone lament their passing?

    I’ve been using “Firefox” since it was named Phoenix, so I’m hesitant to let it go. But, if my work keeps getting interrupted through broken plug ins, then I will have to go elsewhere.

    Why did Google consolidate all of their privacy policies?

    Perhaps it is in preparation for “Do Not Track.”

    A “Do Not Track” system only works when a user is anonymously browsing a website. Once a user logs in to any site, they are tracked.

    When we do not know a user’s basic demographic structure and what they are looking for, the value of internet ad inventory displayed to that individual drops precipitously (heck, is it even an individual?) Unlike the print publishing industry where an advertiser gains clout by purchasing prominent inventory, digital advertising relies on hyper targetting to squeeze out acceptable earnings. Even then, the earned revenue often dissapoints. Just ask the newspapers.

    What happens if “Do Not Track” means ad networks know nothing about a user?

    In the short term, Facebook becomes the only place you can purchase massive volume and still target users. Its simple, a user enables “Do Not Track”, and Facebook politely mentions that logging in no longer works.

    Google could easily do the same thing. Their privacy policy consolidation makes me expect it.

    If a “Do Not Track” visitor is worth 5-10% of what a normal visitor is worth, it is easy to imagine every web site that can will force users to log in. I can’t be certain about the loss of value, but I don’t think internet businesses will be giving away their content for free.

    This is how we transition from an internet advertising model that guesses who you are to one that knows exactly who you are.

    “Do Not Track” is a joke. Google, Facebook, and the FTC think you are pretty stupid and will easily be fooled.